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Open Your Account Knowing How We Handle Your Information

We built 77lotto around clear data practices for Malaysia: every detail you share when you open your account, deposit via Touch 'n Go or GrabPay, or request a…

Data collected at signup and depositHow we secure account informationYour access and correction rightsContact us for data requestsRetention tied to account lifecycle
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77lotto Open Your Account Knowing How We Handle Your Information
REACH OUR TEAM

Contact Us About Your Privacy

Questions about what data we hold, how long we keep it, or how to request a correction? Our support channels are here to help. Each path below connects you to someone who can walk you through your data rights, explain a specific collection practice, or process a formal request to access or delete information tied to your account.

Team online

Live Chat

Open the chat widget in your account dashboard and choose the privacy topic. An agent will respond within minutes during support hours to answer questions about data collection, retention, or your rights under this policy. Live chat is the fastest path for quick clarifications and informal requests.

Email Support

Send formal data requests to our privacy inbox. Include your registered email address and account username so we can verify your identity. We respond to access, correction, and deletion requests within seven business days. Use email when you need a written record or are submitting documentation.

Help Center

Browse our privacy FAQ and step-by-step guides for common requests like downloading your data or closing your account. The help center covers what information each form requires, how long processing takes, and what happens after we complete your request. Start here before reaching out directly.

DATA HANDLING

What We Collect and How We Protect It

When you open an account or deposit via Touch 'n Go, GrabPay, Boost or FPX, we collect only the data needed to operate your wallet, verify transactions, and comply with applicable regulations.

Account Registration Data

We collect your email, username, date of birth, and contact details when you create an account. This information verifies your identity, secures your login, and lets us reach you about withdrawals or account issues. Registration data is retained for the life of your account plus six years after closure to meet regulatory record-keeping requirements.

Payment Information

For deposits and withdrawals using Touch 'n Go, GrabPay, Boost or FPX, we store transaction timestamps, amounts, and payment-method identifiers. We do not store full card numbers or bank credentials; those remain with the payment processor. Transaction records are kept for seven years to support dispute resolution and audits.

Device and Session Data

We log your IP address, device type, browser, and session timestamps to detect unusual login patterns and prevent unauthorized access. Device data helps us flag suspicious activity in George Town or Ipoh and prompt an extra verification step. Logs are retained for ninety days unless tied to an active security investigation.

Cookies and Tracking

We use cookies to keep you logged in, remember language preferences, and analyze which lobby sections get the most traffic. Essential cookies cannot be disabled; optional analytics cookies can be turned off in your account settings. Cookie data is anonymized after thirty days and cannot be linked back to your account.

Support and Communication Records

When you contact live chat or email support, we store your message, the agent's response, and any attached screenshots or documents. These records help us resolve follow-up questions and improve our service. Support transcripts are kept for two years, then permanently deleted unless they document a formal complaint or legal matter.

Your Access and Correction Rights

You may request a copy of the personal data we hold, ask us to correct inaccurate information, or request deletion of your account and associated records. To exercise these rights, email our privacy team with your registered email and account username. We respond within seven business days and complete most requests within fourteen days.

Privacy Policy FAQ

Below are the questions we hear most often about data collection, retention, and your rights. If your question is not covered here, reach out through live chat or email and we will walk you through the specifics.

We collect your email address, username, date of birth, and contact details at registration. When you deposit or withdraw, we also record transaction amounts, timestamps, and payment-method identifiers for Touch 'n Go, GrabPay, Boost or FPX. Device data like IP address and browser type is logged for security.

After you close your account, we retain registration and transaction records for six years to meet regulatory requirements. Support transcripts are kept for two years. Device logs and cookies are deleted within ninety days unless tied to an active investigation. You can request earlier deletion where local law permits.

Yes. Email our privacy team with your registered email and account username. We will send a structured file containing your registration details, transaction history, support records, and device logs within seven business days. The export format is JSON or CSV, whichever you prefer.

We share data only with payment processors handling Touch 'n Go, GrabPay, Boost and FPX transactions, and with service partners who run fraud detection or customer support tools. We do not sell your information to marketers or data brokers. Third-party access is limited to what they need to perform their function.

Log in to your account dashboard and navigate to the profile section. You can update your email, contact details, and communication preferences directly. For changes to your registered name or date of birth, email our support team with proof of the correct information. We process correction requests within three business days.

We use essential cookies to keep you logged in and remember your language setting. Optional analytics cookies track which lobby sections and games are most popular. You can disable analytics cookies in your account settings without affecting your ability to deposit or play. Essential cookies cannot be turned off.

Email our privacy team with your registered email, account username, and a brief statement requesting account closure and data deletion. We will close your account within two business days and delete all records that are not subject to a legal retention requirement. Transaction records may be kept for six years per regulatory rules.

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